Privacy Policy

1. We respect your privacy

Navigator Health Group (ABN 89 612 503 956) comply with the Australian Privacy Principles (March 2014) and are committed to protecting your personal information. “Personal information” is information we hold which is identifiable as being about you.

2. What personal information we may collect

We may collect the following types of personal information from you:

● name
● address
● phone number, fax number and email address
● personal information about your health, work history, personal history, medical history and your insurance claim
● information from enquiries you have made
● communications between us
● credit card information

3. How we collect your personal information

We collect personal information from you in a variety of ways, including: when you interact with us electronically or in person; when you access our website; and when we provide our services to you.

4. Use of your personal information

We use your information to provide our service to you. All or part of the information you provide may be included in the report provided to the employer, insurance company or solicitor who referred you. We may be required to produce documents relating to your assessment in answer to a subpoena or similar order made by a Court or tribunal. If this occurs you or your solicitor will have the opportunity to object to the access orders made or proposed by the Court or tribunal. We do not provide your information to third parties except as outlined above

5. Disclosure of your personal information overseas

We will not disclose your personal information to recipients in jurisdictions outside of the Commonwealth of Australia and its territories, except to comply with a Court order.

6. Security of your personal information

We take all reasonable steps to protect your personal information from time of collection until disposal. All personnel are aware of their duties as custodians of personal health information. We have appropriate security measures to protect physical and electronic records stored by us and ensure all records are destroyed by a certified document disposal company following acceptable retention periods.

7. Access to your personal information

You are entitled to access your personal Information held by us. A copy of the consent form completed prior to consult is available on request. If we have collected your personal information on behalf of a third party, we request you contact them directly to obtain your information. We do not have ownership of medico legal reports and as such all enquiries relating to medico legal reports should be directed to the person or organisation who referred you to our services. If you believe your personal information is inaccurate or incomplete, you can update your personal information by contacting us at admin@navigatorgroup.com.au or by phone on (02) 8243 5600.

8. Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to The General Manager, Navigator Health Group Pty Limited, PO Box H318, Australia Square NSW 1215. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Website

When you visit our website

When you come on to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

Cookies

As is very common for companies, we use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. We use cookies to improve the experience of people using our website.

Third party sites

Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.

10. Changes

Please be aware that we may change this Privacy Policy in the future. The revised versions will be uploaded onto our website, so please check back from time to time.

Policy Updated: January 2021