We are Australia’s leading healthcare innovator.

Navigator Group provides leading end-to-end recovery services for anyone suffering an injury sustained at work or in a motor vehicle accident.

Our services have been developed by medical and psychological experts driven by positive change that supports real people. We take a holistic approach to treat both the body and the mind, supported by our comprehensive knowledge of compensable injury, to deliver optimal outcomes for everyone involved.

Traditional healthcare systems lack a co-ordinated, whole patient approach – resulting in increased costs and delayed recovery

  • Fragmentation in traditional healthcare leads to patient being treated serially rather than with a whole of patient approach​

  • Lack of adherence to best practice recovery protocols

  • Incorrect diagnoses lead to unnecessary intervention

  • Neglect in treating the psychological aspects of injury

Meet Our Team

  • Stacey Williams

    Chief Executive Officer

  • Paul Macgugan

    Chief Operating Officer

  • Laura Bradley

    Chief Commercial Officer

  • David Fryar

    Chief Client Officer

  • Alison Leckie

    Chief People and Culture Officer

  • Frances Kwan

    Finance & Business Support Services Manager

  • Rhys Cooper

    State Manager – Victoria

  • Sophie Gibbs

    Director – Customer Experience

  • Jason Vowles

    Head of ARC

  • Sharn Meneilly

    Head of Navigator Support

  • Phoebe Macleay

    Head of Psychological Services

  • Angela Hill

    Head of Operations

  • Kelly Vance

    Account Director

Our Values

  • Purpose

    Cultivating a common sense of direction is vital for ensuring coordinated efforts and achieving collective success.

  • Collaboration

    Facilitating joint endeavors is vital for cultivating synergy and attaining shared accomplishments.

  • Agility

    Fostering adaptability is crucial for navigating change and responding effectively to evolving circumstances.

  • Support

    Providing assistance involves actively helping and enabling others to overcome challenges and attain their goals.

Who We Are?

  • Australia's leading healthcare provider and innovator specialising in co-ordinated, evidence-based treatment programs with a whole of person approach 

    Our team have supported more than 20,000 people through our programs incorporating both mental and physical aspects into our programs

    We support people in their recovery with multi-disciplinary teams to activate effective recovery plans and use world leading technology to track progress

  • We are a team of occupational physicians, physiotherapists, exercise physiologists, occupational therapists, clinical psychologists and counsellors who believe that every recovery needs a plan 

    We utilise our outcome data and research to collaborate with academic institutions, government agencies, actuaries, insurance companies and corporations.

How We Started

  • Originally founded in 2010 by Dr Ray Wallace and Dr John McMahon ‘Medico Legal Specialists’ who, after conducting 40,000 IME’s thought "There must be a better way”.

  • They identified multiple issues in the current traditional healthcare framework:

    • Patients being treated serially rather than a whole of person approach

    • Incorrect diagnoses led to unnecessary intervention

    • Unnecessary imaging,  unnecessary surgery and excessive passive treatment

    • Failure to address the psychological aspects of physical injuries 

    • Lack of adherence to best practice recovery protocols and oversight of patient programs

    They set out to design a model to support patients and healthcare providers that included:

    • High potency, low-cost interventions 

    • Simplified programs for patients and their health practitioners 

    • Easier access to clinicians and counsellors

    • A department dedicated to research and innovation 
      Incorporated use of sophisticated technology and data

About Navigator Group

    • Fragmented treatment instead of holistic care
      Incorrect diagnoses resulting in unnecessary interventions

    • Overuse of imaging, surgery, and passive treatments

    • Neglecting psychological aspects of physical injuries

    • Inadequate adherence to best practice recovery protocols and patient program oversight

    • Implementing low-cost, high-impact interventions

    • Simplified programs for patients and healthcare providers

    • Enhancing access to clinicians and counselors
      Establishing a dedicated research and innovation department

    • Integrating advanced technology and data utilisation

Awards and Recognition

  • 2024 Telstra Business Awards - Championing Health

    State Finalists

  • 2023 PIEF Personal Injury & Disability Management Award – Mental Health and Wellbeing Initiative Award

    Finalist

  • 2022 BUPA EcoDisruptive International

    Finalist

  • 2021 PIEF Personal Injury & Disability - Collaboration

    Winner

  • 2018 PIEF Personal Injury & Disability Management Award - Collaboration

    Finalist

  • 2018 ARPA WA Rehabilitation Award - Innovation

    Winner

Our partners

Not sure which recovery plan is right for you?

Contact us and we’ll help you get started.