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Navigator Support Program
It’s often easy to see the physical impact of a workplace injury or motor vehicle accident. But in many cases, there can be a psychological impact, too, which can impede recovery and cause secondary mental health conditions.
At Navigator Group, we understand that people are more likely to reach their recovery goals when their mental health is in tip-top condition. That’s why we’ve put together the Navigator Support Program (NSP), which provides vital mental health support to people who are struggling with the psychological and psychosocial effects of their injury.
Who is it for?
The Navigator Support Program is suitable for participants who have experienced an injury or illness. While some people are more likely to develop psychosocial barriers than others, anyone can experience issues that require support from trained professionals.
That’s why we’ve put together an effective, professional-led program that screens individuals for potential issues and offers ongoing support and treatment throughout the course of the program.
How does it work?
Though significant progress has been made, there’s still some stigma regarding mental health conditions. Our program utilises the power of trust, communication, and care to help patients deal with any mental health issues they may be dealing with, which in turn can optimise their recovery journey.
The end goal is to have a seamless recovery process. We do that by incorporating the following into the individual’s treatment:
Screening patients for any psychosocial and psychological issues that may provide a barrier to recovery.
Provide support interventions and world-leading treatments to overcome those barriers and guide patients to full recovery.
Provide ongoing communication and support throughout the program.
Empower tools to improve their mental well-being with at-home tools and resources.
What are the benefits?
We believe that ensuring the psychological well-being of the patient is just as important as supporting their physical recovery. We’ve put together an experienced, expert team of mental health professionals, who have a proven track record of delivering the following benefits:
Prevent secondary post-injury psychological injuries.
Providing patients with the support required to navigate the road to recovery.
Simplifying the recovery process for the patient.
Providing support, tools, and therapy to patients struggling with their recovery.
Enhanced patient satisfaction.
Analysis
Approximately 2,800 claimants took part in the Navigator Support Program over a three-year period between January 2018 and May 2021. An evaluation of the program was conducted by Quantum, who found:
A 3.8% increase in Return to Work.
$15.1 million in cost savings related to incurred claims costs.
A 12.0x ROI. Insurance companies saved $12 on average for every $1 spent on the Navigator Support Program.
Outcomes
In 2022, we compared the outcomes of 228 worker-compensation insurer claimants who had participated in the NSP versus 1060 claimants who did not participate in the program.
Our results found that more workers who participated in the program returned to work earlier versus those who did not participate in the program. By week 26, 94.67% of program participants were considered fit, versus 88.03% of the non-participatory group.
Contact us
FAQs
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Sometimes suffering an injury and being off work can affect the way we feel inside. It is not always just about the physical injury but may affect how we need to adjust to family needs, practical advice, or financial constraints.
Navigator’s team of health professionals are committed to supporting people going through these type of injuries sustained whilst at work and motor vehicle accidents. We support your recovery from injury as well as other aspects of your life that may be impacted.
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We call you to make sure you are well supported by your medical team, insurer and social supports and provide you with a totally confidential and independent service. Our team regularly contacts you at your convenience, to provide constant support and a safe space to talk about any frustrations that may emerge whilst being injured.
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Our experience has shown recovery from injury can take many turns, be it pre-surgery fears and anxiety through to providing coping strategies around the frustration of immobility during recovery. We provide solution-focused strategies to empower you (the injured worker).
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All Navigators are counsellors who have extensive experience and the ability to provide trusted support when required and agreed, by you. We are duty-bound to protect the nature of conversations with you ensuring you get the best outcome during your recovery.
Many people we talk with have mentioned Navigator’s service has been really useful when they have felt alone, or afraid (especially whilst waiting for surgery). We find people sometimes are reluctant to ask for help but once we build that relationship with you, we work together to overcome any barriers to reach your full recovery.
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Whilst Navigator is an independent service, we have been asked to contact you to assist in your recovery to return to work in the best possible way. People we work with often appreciate the support we provide during this journey and appreciate the help we provide.
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There is no cost to you as the worker – Navigator works with employers and insurers to fund support for you during this time.
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For any concerns or enquiries please contact us on 1800 841 956.
