Navigator Group Announces Appointment of Paul Macgugan as Chief Operating Officer (COO)
Paul Macgugan - Chief Operating Officer, Navigator Group
Navigator Group is excited to announce the reappointment of Paul Macgugan as our new Chief Operating Officer (COO), marking a significant step in our journey of growth and development. Paul, who has been an integral part of our team since 2017, previously serving as both Chief Strategy Officer and Chief Operating Officer, brings a wealth of experience and expertise to this role.
Paul has been working within the personal injury industry for over 20 years. As an allied health professional he has had the opportunity to work for insurers, corporates and healthcare delivery. As we continue to expand our operational and clinical teams, Paul's leadership will be invaluable in driving operational efficiency and performance metrics while ensuring a deep understanding of customer expectations and market dynamics. His familiarity with our organisation's customers and clinical services will set us up for success as we focus on operational excellence.
"At Navigator Group, we are committed to revolutionising access to specialised healthcare services for Australians," shared Mr. Macgugan. "Our interdisciplinary approach, guided by medical and psychological experts, focuses on delivering optimal outcomes for individuals. As we grow, maintaining this commitment to the highest level of healthcare remains paramount."
Known for his dedication to achieving the best health outcomes for patients and customers, Mr. Macgugan's appointment will undoubtedly bring continued benefits to our community.
“I couldn’t be more delighted to have Paul looking after our clinical and operational teams, his passion and expertise make him well placed to ensure that we continue to deliver for our patients, clients and the broader communities we work within” says Deputy CEO Stacey Williams.
Navigator Group continue to focus on innovation and pioneering new approaches to helping more Australians recover from injuries.